Terms and Conditions

Set out below are the terms and conditions by which Caring Mobility Services Ltd conduct its business with the customer (The account holder), the passenger (the person travelling) and the Booker (the person booking journeys). Caring Mobility Services Ltd reserves the right to vary these terms and conditions of trading without notice.

Caring Mobility Services Ltd sets out to provide a safe reliable service to all of its customers.

We will always try to be fair and reasonable to our customers and promote goodwill where possible.

Whilst we will exercise all due care and consideration to carry out customer and/or passenger instructions we will not be liable for any incidence or loss due to circumstances beyond our reasonable control.

Transport of Goods
All parcels, packages and goods are taken at customer’s own risk. It is the customer’s responsibility to ensure adequate insurance cover is in place for goods in transit.

Right to Refusal
Caring Mobility Services Ltd reserve the right to refuse to carry any persons or objects that the driver deems to be likely to cause him or his vehicle harm or damage in whatsoever form. The judgment of the driver will be final.

Caring Mobility Services Ltd may charge for any costs involved.

All quotes, where given, are approximate according to an estimate of miles and time incurred by driver and time of day of travel and type of vehicle required to do a specific journey.

We will calculate fares based upon mileage incurred, time and out of pocket expenditure.

The charge rate will vary according to the type of vehicle/service required for the journey.

We operate fixed rates for journeys to or from the local areas to: the London airports and to most London postal codes.

Most journeys are quoted travelling via the shortest route. If the route varies from this, e.g. by request from the customer to use a motorway route or the driver has to avoid a traffic related problem, Caring Mobility Services Ltd reserves the right to charge the customer for any extra mileage and time.

We reserve the right to apply a surcharge to:
- out-of-area to out-of-area journeys, airport and station pick-ups
- Christmas, New Year and other Bank Holiday journeys
- additional stops on route
- periods of extreme weather or road conditions
- journeys out of standard business hours
- peak hours

Caring Mobility Services Ltd assumes a journey request is still valid until:

1. A passenger or someone deemed to be representing the passenger cancels the journey with a member of staff in the offices of Caring Mobility Services Ltd and receives confirmation by the member of staff that it is cancelled.

2. Our driver and or supporting staff have satisfied themselves that they are unable to pick the passenger up for whatever reason.

Until then we will take all reasonable care to complete the booking.

In the event of a cancellation of a journey, Caring Mobility Services Ltd may charge for any costs incurred until the time when it is apparent that Caring Mobility Services Ltd have been satisfactorily informed of a cancellation of booking or Caring Mobility Services Ltd have been unable to contact the passenger.

Usually there would be no charge for a journey cancelled prior to dispatch.
Where a journey is cancelled after the driver has been dispatched the customer may be liable for a charge.

Where the driver is unable to find a passenger after making all reasonable efforts the customer may be charged.

Where a customer gives incorrect information regarding a pick up place or time or other relevant detail that results in a cost to our driver, the customer may be liable for a cancellation charge.

Cancellation Charge
A Cancellation Charge is calculated to pay for the time and miles and incidental costs of our driver when he is unable to pick up a passenger.

Waiting time
Where a driver has to wait beyond the appointed time to collect a passenger, whether it be the fault of the passenger or customer or arises from circumstances beyond their control, the customer will be liable to pay Caring Mobility Services Ltd for the waiting time.

We will try to carry out a journey in a way the passenger requests, e.g. route variation unless we have written instructions not to do so by the account holder.

The customer undertakes to pay for each journey in cash.

Any complaints are to be made in writing within 14 days of the journey.


Credit account application
Please complete all sections of the form and return to Caring Mobility Services, 38 Hampton Road, Twickenham, TW2 5QB